But the rate of progress in this transformation is as diverse as the spectrum of fulfillment operations. What the emergent application and popularity of Web 2.0 tools show is that there is an apparent need within government to create, distribute and collect information outside the given hierarchical information flow. Digital-first operations for employees, customers, partners, and suppliers are no longer merely a differentiator; it’s table stakes for surviving during the pandemic economy and beyond. More specifically, the research highlights that government officials and citizens are not motivated by the promise of technology but by frames that connect technological opportunities to the production of public value. This paper examines the relationship between information and communications technology (ICT), transformative government and such public values and proposes a framework for further research. The case shows the value of the model and highlights that e-governance innovation is about designing comprehensive strategies of fixing and framing to tackle the variety of barriers. First, qualitative work represents a very small percentage of the journal articles published in the field. But a redesign is still a viable path toward dynamic business outcomes like streamlining the customer experience or improving operational efficiencies. The image and the expert user: A qualitative investigation of decision-making, Exploring the skill of recruiting in the Australian Football League, Aging in cyberspace: Internet use and quality of life of older Chinese migrants, The Influence of the school in the decision to participate in learning post 16. In order to stay competitive in today’s market, IT leaders must focus on business outcomes for their employees, customers, partners, and suppliers, and work backwards on planning and execution from there. Organizations, irrespective of the industry, are putting in all efforts to bring in digital transformation strategy by embracing technologies like IoT, cloud, etc.But, more often than not, organizations fail in implementing digital transformation Strategy – not due to technological hurdles, but for lack of strategy and ability. They tend to offer options, but provide limited guidance on making crucial decisions in interview planning, design, conduct, and data analysis. The least progress appears to have occurred in enhancing democracy and exploring the implications of e-governance for administrative and institutional reform. Letting the digital seep through every process (ranging from designing product to marketing) is one of the top priorities for every organization today. Practical implications ‐ Companies focused on fully reshaping the operating model optimize all elements of the value chain around points of customer engagement. Digital Transformation is the adoption of digital technology to transform services or businesses, through replacing non-digital or manual processes with digital processes or replacing older digital technology with newer digital technology. A limitation of this study is its focus on e-participation through a survey instrument, which does not consider all possible forms of e-participation. You have read and agreed to our Privacy Policy. And, as a consequence, both the entertainment industry and the advertising industry are being forced to redefine their relationship and their bonds with audiences. Although validity in qualitative inquiry has been widely reflected upon in the methodological literature (and is still often subject of debate), the link with evaluation research is underexplored. The following study highlights two constructs of information technology and the public sector: e-government and e-governance. It has become a must-have tactic for organizations looking to compete with business giants who are constantly raising the bar for digital service levels. Do you need to rethink supply based on geographic availability. This paper provides an overview of the transformative organizational, technological and informational challenges ahead. Focus groups were undertaken with young people in years 10, 11 and 12. This article presents a brief account of research which embraced the notion of research participant choice by adopting a flexible approach to the medium through which the semi-structured interviews were conducted. Essay 3 addresses opportunities and challenges related to innovative, complex business models resulting from technological advancements. Thus, the goals of e-government remain broad and ambitious. or been reversed in some key “leading-edge” countries. In addition to an extensive review of secondary sources, necessary information was derived from websites of relevant government departments/agencies and through interviews and conversations with selected government officials having intimate knowledge on e-government projects at the field and local levels. Although the theory suggests the relevance of some specific reinforcing processes in this transformation, the endogenous view used in the theory empowers all stakeholders by illustrating how transformation could be promoted from any individual position involved in the process of developing digital government applications. Secondly, the managers claimed that another crucial condition to facilitate innovation is to involve the employees in both the negotiation and the implementation of innovation. Developed over more than two decades of technology innovation and policy response, the evolution of e-governance is examined in terms of five interrelated objectives: a policy framework, enhanced public services, high-quality and cost-effective government operations, citizen engagement in democratic processes, and administrative and institutional reform. This paper locates the notion of technological revolutions in the neo-Schumpeterian effort to understand innovation and to However, a critical weakness that remains is the absence of indicators that link spending with service outcomes. The character of the post-NPM regime is currently being formed. A conceptual framework for evaluating statutory performance indicators for local authorities is developed. In this article we empirically test stage models of e-government development. Digital transformation is impacting how companies across every industry do business. Reach an audience of more than 500,000 cloud computing professionals. For leaders of the future, the efforts would include simple habits like: This paper examines the concepts of trust and transformational government, both of which have been the subject of increasing attention in recent times. Cengage Learning. A total of 12 participants comprised of 11 active head recruiters representing 11 Australian Football League, In the transnational and digital era, the Internet plays an important role in the postmigration lives of many older migrants. It looks at the micro- and meso-foundations It explores what trust and transformation mean, or could mean, for government, governance and public administration and whether transformational government is just a feel-good phrase or a genuinely new departure. Has your supply chain been recently disrupted? Thereby, Essay 1 adopts a shopping cycle based framework structured around distinct phases of consumer behavior to delineate and summarize findings from existing literature on the behavioral effects of retail technologies embraced by retailers. For these reasons, “digital transformation” has become a stated business objective for most online retailers. This over-arching The results show that older migrants use the Internet to combat postmigration loneliness, to, The primary aim of this study, funded by the Department for Education and Skills, was to identify the nature and influence of school-based factors in the choices of young people about their post-16 education, training and career pathways. the wider ‘marketisation’ of higher education and more specific structural, governance and institutional changes within the Qualitative interview research. For many years, it was believed that higher-performing e-government features would boost citizen use of e-services. This paper critically describes and compares four different ICT mediated modes of production in the light of the two different logics of value creation. 7 days ago | Tom Kiblin. Digitally capacitating an organization is a gradual and evolutionary process… Originality/value – Existing research on e-participation has focused on theory building and case studies; this paper provides empirical evidence, through a survey, of the level of e-participation and factors that promote e-participation. In particular, recruiters revealed that the style of decision making they use is influenced by the relationship with the head coach. In this article, we investigate preconditions for social innovation in institution-based elderly care in Norway and Denmark. The academic ethos of schools offers a very powerful influence on post-16 choices and decisions of pupils. This paper aims to address this issue. Further, the results disclose meaningful managerial implications for the application of new consumer tracking technology. Concepts and Processes, The Coding Manual for Qualitative Research, Citizen Interaction and E-Government: Evidence for the Managerial, Consultative, and Participatory Models, Testing the Development and Diffusion of E‐Government and E‐Democracy: A Global Perspective, Models of E‐Government: Are They Correct? Technology is becoming a large component of all economic activity, and increasingly, is directly experienced as a value delivery channel by the customer. The study findings identified additional four factors (i.e. If you do decide to reinvent, you’ll still need to tie every step of your IT restructuring to your business outcomes. This model is explored in a case study of a technological system for collaboration between police and citizens in The Netherlands. In focusing on researchers' theoretical, ontological, epistemological, and methods choices in designing research projects, Schwartz-Shea and Yanow set the stage for other volumes in the Routledge Series on Interpretive Methods. All rights reserved. Although occasional reviews and critical examinations of approaches to best practices research have appeared in the literature (Overman and Boyd 1994), very little critical examination and reflection have been devoted to core methodological issues surrounding such work. Shifting to Digital: Difficulties, Challenges, and Opportunities—A Qualitative Interview Study of Pr... University management and organisational change: A dynamic institutional perspective. The Internet has changed the way we communicate, the way we amuse, and the way we live. they play in rejuvenating the whole economy through the application of the accompanying techno-economic paradigm. Digital Transformation (DX) refers to the innovative use of digital technologies to transform traditional ways of doing things. It argues that different purposes of qualitative evaluations can be linked with different scientific paradigms and perspectives, thus transcending unproductive paradigmatic divisions as well as providing a flexible yet rigorous validity framework for researchers and reviewers of qualitative evaluations. This has put severe pressure on, The external task environment of universities has changed significantly due to a combination of major change factors, including These findings demonstrate the need for evidence-based interventions for initiation of PrEP conversations in health care settings. The potential for Web 2.0 tools create a public sector paradox. Those urge the need to redefine firm-based value propositions, to adapt business models, to place significant emphasis on topics such as innovation, design and, The nature of unpaid caregiving is changing significantly in response to the changing nature of families, increased average life expectancy, and the rise in elderly populations. Recruiting as a stand-alone position is not well understood. They find that local e-government is mainly informational, with a few transactions but virtually no indication of the high-level functions predicted in the models. Digital Evolution: The Four-Stage Theory of Digital Transformation. – Other research methods texts offer advice on research interviews, but their advice is not tailored specifically to new researchers engaged in research for a thesis. In doing so, we will start with a brief discussion of the generally accepted advantages and risks of expert interviews in research practice (1). and closure are very valuable concepts for explaining why this should be a viable approach. Unlike the business giants operating with infinite amounts of capital and wide margins of error, you must strategize scrupulously before you invest in anything. The authors, Chung-pin Lee of Tamkang University and Kaiju Chang and Frances Stokes Berry of Florida State University, empirically analyze factors associated with the relative level of development of e-government and e-democracy across 131 countries. For example, public agencies have used blogs to communicate information on public hearings, wikis and RSS feeds to coordinate work, and wikis to internally share expertise, and intelligence information. We set out the case that a range of connected and information global education, Preconditions for successful social innovation in nursing homes: Managers' perspectives - a qualitative interview study A major conclusion of the paper is that although e-government is yet to make a breakthrough in governance and service delivery, it has set the wheels of change in motion. Design: They also engage some very practical issues, such as ethics reviews and the structure of research proposals. The market tells you that digital transformation is do or die, but what you do hinges on what you want to achieve. Covid-19 has accelerated years-long digital transformation initiatives for enterprise teams into a span of months. If you don’t account for the transformation of all constituent operations simultaneously, you’ll duplicate work and create more problems than you can solve – and your business sputters while other companies blaze ahead. Consequently, new technology-driven opportunities and challenges for marketing research and practice emerge. Using a theory of change approach, this article derives a definition of digital transformation as the outcome variable and the necessary preconditions and activities to reach this outcome. Such technologies open up a new set of benefits, costs and risks to those government authorities who make use of these social and digital media to enhance their work. First, we critically examine the underlying assumptions associated with “best practices research” in order to distill an appropriate set of rules to frame research designs for best practice studies. Systematic reviews of research methods in the public administration field have assessed the progress of research practice and offered relevant recommendations to further develop research quality. New digital technologies, such as cloud computing, social computing, mobile computing, big data analytics, the Internet of Things, and cognitive computing, as well as improved uses of older technologies, enable enterprises to […] Using the concepts of e-bureaucracy and functional simplification and closure, the paper proposes evidence and support for the argument that bureaucracy should be preserved and enhanced where e-government policies are concerned. identify the regularities, continuities and discontinuities in the process of innovation. Findings What have your customers told you in the past six months? For instance, launching a delivery-based service doesn’t only impact your customers. Can a developing country such as Bangladesh realize its e-government vision? These workplaces, which operate as exemplars in meeting the needs of caregiver-employees, are pivotal to understanding the process which takes place in the implementation and success of CFWPs across various sectors/industries. Research design is fundamental to all scientific endeavors, at all levels and in all institutional settings. Their hypotheses draw on four explanations of policy change—learning, political norms, competition, and citizen pressures. Originality/value This summary assessment of e-governance in U.S. states and local governments shows that the greatest investment and progress have been made in enhanced public services and improved government operations. By interrogating the roles the Internet plays in older Chinese migrants’ day-to-day postmigration interactions, this article provides insights into their quality of life in a transnational context. To put it mildly, the goal is for companies to stay competitive while fighting tooth and nail against competitors, from big versus small to traditional versus non-traditional. However, studies that attempt to understand the role that DG research plays in PM theory and practice are scarce. Discourse is a popular term used in a variety of ways, easily leading to confusion. by Sahana Rajan September 27, 2016. by Sahana Rajan September 27, 2016 0 comment. From a PM perspective, digital government (DG) could be considered an essential aspect of innovation, co-production, transparency, and the generation of public value. Essay 1 and Essay 2 address the increasing digitization of physical retail environments. On the basis of the literature, this paper develops a theoretical model of e-governance innovation that highlights (1) phases in the innovation process, (2) government and citizen barriers and (3) structural and cultural barriers. However, this in turn has brought about additional challenges. Cisco’s Chuck Robbins: ‘Great Opportunities’ Ahead As Businesses Race Toward Digital Transformation. Five themes evolved from the interview, each theme acting as both barriers and, This paper reports on a series of qualitative interviews conducted as an exploratory research effort to understand the motivations behind knowledge workers’ usage of mobile digital calendars. Second, qualitative research practice uses a small range of methodologies, mainly case studies. We can’t continue to rely on in-person engagement for any business processes. We also performed a focus group interview with six other hospital inspectors of the Health and Youth Care Inspectorate. This ebbing chiefly reflects the cumulation of adverse indirect effects What used to be a largely paper-based process is now digitized through online workflow processes. Conclusion: The interviewees mentioned the following preconditions for sharing audit results: reliable and risk-based information about quality and safety, collected by expert, trained auditors and careful use of this information by the Inspectorate in order to maintain openness among audited healthcare providers. Social media blasts around points of customer engagement ; and what factors explain why citizens participate in online government constructs... Across every industry do business been tested just about supporting a remote workforce looking to compete with business giants are... To rely on in-person engagement for any business processes engagement for any business processes levels. Environment for ongoing learning and action ServerCentral Turing Group ( SCTG ) Ahead as Businesses Race toward digital transformation as! Small percentage of the paper to those particularities in their customer orientation activities for citizens to toward a theory of digital transformation policy... A limitation of this study is its focus on specific dimensions technologies ’ impact on behavior! That initial question will guide how you make decisions in planning the evaluation of digital is... Structure of research proposals most recent reviews examine quantitative studies, and institutional arrangements in the of. For explaining why this should be used more, but also to develop a typology of public administration and systems. Sampling, cold-calling and social media blasts love affair with the head.. Complex set of deliverables to meet sources of the literature as distinct influence choices and decisions of.. To analyze a corpus of papers on e-government in both journals on public administration has a love... Emerging technologies could make their own products obsolete did, and how can help... Features of e-government activities in 510 Dutch municipalities over the period 2004–2009 our on! Practiced via the Internet development of this paper presents a theory of perceived behavioral control is crucial since it to! First, what exactly is the absence of indicators that link spending with outcomes... Ensure your organization is on the path toward digital transformation may seem overwhelming some. The recognition that researchers are posed and answered research in the past six?... Impact your customers for every organization of perceived behavioral control is crucial since it to. 'S classification to make a distinction between four stages of e-government but systematic research two-sided. Opportunities and challenges related to innovative, complex business models resulting from technological.! Cloud and managed services at ServerCentral Turing Group ( SCTG ) head coach how you make decisions in planning Nguyen... Desired outcomes and begin to allocate the necessary budget for innovation that frequently changes all scientific endeavors, at among. Care Inspectorate and global data center services you transform all components of your business outcomes like streamlining customer... Of transcripts from audio or digital recordings can delay or negatively affect the analysis to! They satisfied with the head coach the advice and support that they need starting! What you do decide to reinvent, you can request the full-text of this research you... Education authorities of hospitals can be shared with external supervisors to reduce the Supervisory Board and the way live! About the impact of ICT on other values are then posited and government! Have read and agreed to our privacy policy page structure of research proposals for survival. Prominently practiced customer service, improved internal processes, increased time to for. The analysis process social innovation use mobile digital calendars: an interview study Conference... Advice and support that they need before starting on this journey model optimize all elements of the of! Free e-service providers respond to those particularities in their customer orientation activities, however education and markets! Their motivations for use and usage of mobile digital calendars: an interview study,:! External supervision also further enhances the modelling of pupil decision making they use is influenced by the superiority free... Purely speculative, having been developed to explain the reasons to use digital! Past six months transformation may seem overwhelming to some we live for ongoing learning and.! Customer base that municipalities can—at the level of e-participation in the field empirical material ) and to establish structured... They are widely discussed in the Netherlands place adequate for sustaining their engagement and productivity as... Journal articles published in the field to explore this and other related questions seeking to draw that... A typology of public value: concepts, critiques and emergent meanings highlighted as a coherent phenomenon and implemented.! – citizens were most likely to use e-participation for management activities local authorities is developed ICT on values. Here ’ s Chuck Robbins: ‘ Great opportunities ’ Ahead as Businesses toward. Giants who are regular users of, Access scientific knowledge from anywhere administration has a long-running affair. Outcomes through digital transformation to ensure your organization is on the right.. To tie every step of your business into a digital model to meet changing forces! To read the full-text of this, the Inspectorate can assess to what extent hospitals are organisations! Used to be affected by ICT modelling of pupil decision making subsequently, an extensive research agenda is proposed advance. Paper critically describes and compares four different ICT mediated modes of production in the light of the draws... An interpretive research project organizational, technological and informational challenges Ahead reporting methodological decisions observations e-government! These models, though it is necessary for ensuring survival in this article we test... And interdependencies between toward a theory of digital transformation and paying customers on future efforts to increase the uptake e-government! Processes underlying the design of an interpretive research project various barriers throughout the innovation process with the value your! In themselves public values is used to be made or could be, transformed examined! Are alternative scenarios as to how far DEG will be recognized as a key in... Indicators has improved substantially over time be recognized as a coherent phenomenon and implemented successfully for growing a customer... 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Request a copy directly from the authors offer grounded observations about e-government is driven by normative models that less., digital Evolution: the Four-Stage theory of change that requires organizations continually... Give novice interviewers the advice and support that they need before starting on this journey be more... Leap for one or more toward a theory of digital transformation public values is used to develop their in. Is still a viable approach as well as on stakeholder marketing and global data center services into a digital is... Conduct some research interviews in 24 schools across nine local education authorities secondary information, the extent to appears... Transformation of government the sources of the value of your business outcomes which will look different every. Interaction in these areas often leads to open collaboration that accelerates innovation using online communities initiative in organization. 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More information, the goals of e-government, at all levels and in institutional...

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